FAQs

Q?

Do I need a physical server to run a Quixar™ application?

A.

No. If you chose not to, you can use the application connected to our remote database servers. The connection is safe and secure.

This means you do not have to make any changes to your current infrastructure - simply install the application and you're set to go!

Q?

Can I have an off-site database server?

A.

Yes. Whilst you can have all your servers off-site, you can split your infrastructure into on-site physical windows/mail servers and an off-site database server.

This will save you setup costs of having to install and setup a physical server and subsequently having to set up the database.

Q?

I have purchased a license, however I receive an error message stating I do not have a license.

A.

Licenses are updated immediately on our servers, however they can take up to ten minutes to refresh. Please try to log in after 10-15 minutes and if the problem persists, please contact Quixar™.

(Licenses require an active internet connection for validation, so please ensure you are connected to the internet.)

Q?

Can I add or remove modules to/from my product?

A.

Yes, you can add or remove modules at any time! Simply contact us so that we can organise this request for you.

Q?

Can I cancel my rent at any time?

A.

Yes, you may cancel your rental of our product at any time.

Q?

Can I trial your product?

A.

Yes, we offer a free unlimited trial period for all our products. The products will run for an unlimited time however will have heavy restrictions on the functionality.

Q?

What is the difference between exclusive and non-exclusive client specific upgrades?

A.

A non-exclusive upgrade means that if you request a change to one of our existing products, that change may be made available to everyone else who purchases that product.

An exclusive upgrade means that only you will receive the requested change. Exclusive upgrades will set you above your competitors.

Q?

Are your products compatible with barcode scanners?

A.

All our products can be integrated with barcode scanners. By purchasing the barcoding module, your product will be barcode ready, with barcode labels automatically generated and printed on your paperwork!

Q?

What are the minimum technical specifications required of my PC/Server?

A.

Whilst most machines nowadays are more than adequate to handle complex multi-user products, each product and each business are different. As a minimum, we would recommend:

  • PC's to have a minimum of 4GB RAM (8GB+ preferred), Dual-Core  2.0GHz+ processor (Quad-Core 2.3GHz or above preferred) and MS Windows XP or above (MS Windows 7 preferred).
  • Servers to have a minimum of 12GB RAM (16GB+ preferred), Quad-Core 2.0GHz+ processor (Quad-Core 3.0GHz+ preferred) and MS Windows Server 2003 or above (MS Windows Server 2012 preferred)

Q?

Can I make improvements or changes once you’ve developed a product for me?

A.

Absolutely. We have affordable support plans in place so that should you require any enhancements or changes made to the product, we will accommodate those changes for you in a future release. These support plans also include any bug fixes that may require attention.

Q?

How hard will it be migrating to a new product?

A.

Very easy! Quixar Software develops easy to use products, ensuring any transition to a new system is seamless. We will spend time with you and your staff, gathering all their ideas and current tasks to ensure the new system runs in a similar fashion. We will also provide user training to ensure all your staff are well prepared to use their new product.

Q?

I am located outside of Australia, can you still support me?

A.

Yes! Whilst we cannot offer on-site support, we can still support your servers and provide support over the phone or internet.

Q?

What is virtual server hosting?

A.

With virtual hosting, your entire infrastructure is located on our physical servers, meaning you have no physical servers on-site. This not only removes the hardware from your site but also gives us quicker access to your servers in the case of an emergency. Your server(s) are mirrored concurrently with snapshots taken at a predetermined interval (for example every 60 minutes). In the very unlikely event that your server goes down, the mirror server is instantly powered up, meaning you suffer no down-time. Data is restored to the previous snapshot, meaning at worst, you will only lose one hours worth of data.

Q?

Can I rent your product?

A.

Yes! We have an option to rent a product for an attractive monthly charge. You will still receive product updates if you chose to rent.

Q?

Can I make changes to your existing suite of products?

A.

Yes! At Quixar, we specialise in tailoring a piece of software to suit your specific needs.

Q?

What is the difference between a stand-alone product and a shared product?

A.

A stand-alone product is installed on one machine (or more) that is not linked to any other program or database. This means you cannot save data for other users to see. This type of product is useful where you have a small set-up, require just one user or do not require database connectivity.